Meeting 21st Century Challenges of Water Delivery Addressing Organizational Psychology Before Organizational Anatomy
The Central Arizona Project (CAP) provides over 1.4 bgd (5.3 million m3/d of water) to serve 80 percent of the State of Arizona's population. In 2010, with a new general manager at the helm, CAP was ready to take the necessary steps to ensure it will meet its vision. Rather than focusing on the organization's structure, CAP's leaders decided it was necessary to begin with an evaluation of the organization's psychology. Therefore, the first step was to conduct an enterprise-wide assessment of the agency and evaluate the effectiveness of its management practices. The assessment's findings confirmed some of the perceptions of leadership and employees, but somewhat surprisingly, also showed that there was general alignment in the desired future state of the agency. The assessment provided a comprehensive evaluation of the organization's psychology and offered several recommendations to provide for more effective and efficient approaches to address the challenges faced by the CAP. The assessment also demonstrated that the CAP could achieve its mission and vision without necessarily altering its organizational anatomy.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
Document Type: Research Article
Publication date: 01 January 2012
More about this publication?
- Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.
WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
- Subscribe to this Title
- Membership Information
- About WEF Proceedings
- WEFTEC Conference Information
- Learn about the many other WEF member benefits and join today
- Ingenta Connect is not responsible for the content or availability of external websites