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Free Content Building blocks of an effective NGO

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The purpose of this article is to identify dimensions and indicators of the effective management of non-governmental organisations (NGOs). In the study on which this article is based, through primary and secondary data analysis, 53 indicators of NGO effectiveness were identified and categorised into four dimensions: the operational system, the financial system, human resource management practices and the governance system. It was found that the operational system (13 indicators) contributed 27% towards NGO effectiveness, the financial system (10 indicators) contributed 26%, human resource management practices (15 indicators) contributed 24% and the governance system (15 indicators) contributed 23%. The findings are discussed in terms of a balance scorecard and the importance of governance in developing effective and sustainable NGOs. The study contributes to the theory on organisational effectiveness in the NGO sector and encourages NGOs’ strategic planning and monitoring, and as well as the selection of appropriate NGOs for programme implementation.
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Keywords: NGO effectiveness; NGO evaluation; NGO management; organizational effectiveness

Document Type: Research Article

Publication date: July 2019

This article was made available online on July 31, 2019 as a Fast Track article with title: "Building blocks of an effective NGO".

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  • Voluntary Sector Review publishes high-quality, peer-reviewed, accessible papers on third sector research, policy and practice. It is an invaluable cutting-edge resource for all those researching or working in the fast-growing voluntary, community and wider third sectors.

    The journal covers the full range of issues relevant to voluntary sector studies, including: definitional and theoretical debates; management and organisational development; financial and human resources; philanthropy; volunteering and employment; regulation and charity law; service delivery; civic engagement; industry and sub-sector dimensions; relations with other sectors; social enterprise; evaluation and impact. Voluntary Sector Review covers voluntary sector studies from a variety of disciplines, including sociology, social policy, politics, psychology, economics, business studies, social anthropology, philosophy and ethics. The journal includes work from the UK and Europe, and beyond, where cross-national comparisons are illuminating. With dedicated expert policy and practice sections, Voluntary Sector Review also provides an essential forum for the exchange of ideas and new thinking.

    Rigorous and stimulating, Voluntary Sector Review is an indispensable tool for everyone who values empirically-grounded, theoretically-informed and policy-relevant reviews of the future direction of the voluntary sector.

    Editors: Nick Acheson (Trinity College, University of Dublin, Ireland), Bernard Harris (University of Strathclyde, UK), Rob Macmillan, (University of Birmingham, UK)

    The journal is published in association with the Voluntary Sector Studies Network (VSSN) and a print copy of the journal is a membership benefit.

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