Managing and Publishing Technical Data at FLIR: A Description of Two System Generations

Purpose: This study describes the specification, development, procurement, and implementation of two systems for managing business-critical technical data for a large multinational company. Method: This study uses a descriptive analytical method, based on available project data, interviews, and fault analyses. Results: The results of this research outline the technical, strategic, and organizational aspects that are associated with the development and procurement of two business-critical systems managing large publishing volumes, a variety of formats, and fast deployment of outputs. Conclusion: A system and function analysis of all products was critical for success; a high degree of terminological quality was of paramount importance; consistent writing and typesetting rules were required to maximize 100% repetitions in the localization workflow; and a strong content management system (CMS) infrastructure was a defining factor for the second procurement and implementation.