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Managing and Publishing Technical Data at FLIR: A Description of Two System Generations

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Purpose: This study describes the specification, development, procurement, and implementation of two systems for managing business-critical technical data for a large multinational company. Method: This study uses a descriptive analytical method, based on available project data, interviews, and fault analyses. Results: The results of this research outline the technical, strategic, and organizational aspects that are associated with the development and procurement of two business-critical systems managing large publishing volumes, a variety of formats, and fast deployment of outputs. Conclusion: A system and function analysis of all products was critical for success; a high degree of terminological quality was of paramount importance; consistent writing and typesetting rules were required to maximize 100% repetitions in the localization workflow; and a strong content management system (CMS) infrastructure was a defining factor for the second procurement and implementation.
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Keywords: CONTENT MANAGEMENT SYSTEM; IMPLEMENTATION; PROCUREMENT; TECHNICAL DATA; XML (EXTENSIBLE MARKUP LANGUAGE)

Document Type: Research Article

Publication date: November 1, 2017

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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