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Training and Education: Technical Communication Managers Speak Out

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Purpose: This article describes a study conducted among technical communication managers. As one part of a special issue reporting on the entire study, this particular article focuses on the participants' responses to questions about education and training of technical communicators, including credentialing, skills and competencies, the gap between school and work, professional development, and the pattern of technical communication careers in terms of professional growth.

Method: This study used a modified Delphi method. To gather data, we used two sets of survey questions and two structured interviews.

Results: Participants valued basic technical writing skills and traditional credentialing (such as college degrees in TPC) over technical degrees or certifications. Yet they also advised that academic programs push students to develop strategic thinking and other professional skills and confidence.

Conclusion: Practitioners will need both basic skills and strategic skills to advance in their careers.
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Document Type: Research Article

Publication date: May 1, 2015

More about this publication?
  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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