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Home / Technical Communication, Volume 53, Number 1

New Heuristics for Understanding Older Adults as Web Users

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Authors: Chisnell, Dana E.; Redish, Janice C. (Ginny); Lee, Amy

Source: Technical Communication, Volume 53, Number 1, February 2006, pp. 39-59(21)

Publisher: Society for Technical Communication

This article reports on a study performed for AARP on the needs of older Web users. It defines a model of older users that includes four dimensions (age, ability, aptitude, and attitude). It defines 20 heuristics, as well as personas and tasks for reviewing Web sites, and a methodology for doing persona-based, task-based heuristic review that would allow us to evaluate many sites in a relatively short time in a highly realistic way. Finally, it reports the results of an analysis of 50 Web sites for general audiences that include older adults, using that methodology.

Document Type: Journal Article

Publication date: 01 February 2006

More about this publication?
  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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