Who Is in Control?: The Logic Underlying the Intelligent Technologies Used in Performance Support

In addition to understanding the performance to be achieved through the EPSS, the designers of EPSSs need to understand the technologies that can assist users in achieving this performance. This article provides an overview of those technologies. First, it explores a variety of technologies, including intelligent agents, information visualization, search engines, and collaborative filtering. Then, this article explores some related technology issues in the intersection of technologies and humans, including adaptation of e-commerce technology to EPSSs, and the roles of trust in automated systems, personalization and privacy, and control.