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Who Is in Control?: The Logic Underlying the Intelligent Technologies Used in Performance Support

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In addition to understanding the performance to be achieved through the EPSS, the designers of EPSSs need to understand the technologies that can assist users in achieving this performance. This article provides an overview of those technologies. First, it explores a variety of technologies, including intelligent agents, information visualization, search engines, and collaborative filtering. Then, this article explores some related technology issues in the intersection of technologies and humans, including adaptation of e-commerce technology to EPSSs, and the roles of trust in automated systems, personalization and privacy, and control.
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Document Type: Research Article

Publication date: November 1, 2002

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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