Choices and Challenges: Considerations for Designing Electronic Performance Support Systems
This article introduces the breadth of decision-making required in EPSS design. It specifically explores choices and challenges facing designers in the following areas: the two-tiered design process, the performance cycle, the rhetorical considerations, the constraints imposed by a technology infrastructure, detailed design, the use of storytelling techniques, the role of evaluation, and issues affecting the success of an EPSS.
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Document Type: Research Article
Publication date: November 1, 2002
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