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Choices and Challenges: Considerations for Designing Electronic Performance Support Systems

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This article introduces the breadth of decision-making required in EPSS design. It specifically explores choices and challenges facing designers in the following areas: the two-tiered design process, the performance cycle, the rhetorical considerations, the constraints imposed by a technology infrastructure, detailed design, the use of storytelling techniques, the role of evaluation, and issues affecting the success of an EPSS.
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Document Type: Research Article

Publication date: November 1, 2002

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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