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Communication Channels Used by Technical Writers Throughout the Documentation Process

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This article focuses on communication channels used by technical writers to obtain and verify product information. Although much has been written about communication channel components (for example, document review), little discussion has focused on the spectrum of communication channels available to technical writers or why they might choose certain channels.

The communication channels identified in this article include team meetings, document review, individual face-to-face meetings, phone calls, and e-mail. To test my identification and to see which channels writers would choose when presented with different scenarios, I collected and analyzed data from a survey of approximately 30 technical communicators who responded to an e-mail questionnaire sent to 170 STC members.
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Document Type: Research Article

Publication date: February 1, 2000

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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