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What Technical Communicators Think About Measuring Value Added: Report on a Questionaire

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As part of the STC research project on measuring the value added by technical communicators, we distributed a questionaire to the membership of the Society. The questionaire collected information on the background of the respondents, the practices they follow to ensure the quality of their information products, their opinion of the usefulness of measuring value added, and their opinions of six proposed ways of measuring value added. Findings show that they think the measures are generally appropriate, feasible, and persuasive, but many have doubts about their cost acceptability. Such doubts about the use of empirical methods arise from the expert judgement-based traditions of our field.
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Document Type: Introduction

Publication date: February 1, 1995

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  • Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
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