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Caregiver Perceptions of Telehealth School-based Health Centers

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Objective: This exploratory study assesses the caregiver perceived impact of a telehealth school-based health center (tSBHC) program on families in poor, rural areas of South Carolina previously identified as having limited access to healthcare and poor health outcomes. Methods: We conduct a descriptive study of families' experiences with a tSBHC program through a phone survey adapted from prior research. We survey families once, after a student uses the services of a tSBHC and report results based on 31 respondents. Results: Within our sample, we found that 54% of caregivers believe their child(ren) are less stressed and 90% of caregivers found themselves less stressed because of telehealth services. Additionally, 93% of respondents believed that telehealth allowed more timely access to care. Conclusions: The implementation of a tSBHC in a rural, poor area was perceived as a beneficial service to caregivers of the program's pediatric patients. We anticipate benefits of this program to multiple stakeholders, including children, their caregivers, providers, schools, and the local community.
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Document Type: Research Article

Publication date: July 1, 2019

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  • Health Behavior and Policy Review is a rigorously peer-reviewed scholarly bi-monthly publication that seeks manuscripts on health behavior or policy topics that represent original research, including papers that examine the development, advocacy, implementation, or evaluation of policies around specific health issues. The Review especially welcomes papers that tie together health behavior and policy recommendations. Articles are available through subscription or can be ordered individually from the Health Behavior and Policy Review site.
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