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The antecedents and consequences of luxury hotel consumers’ sense of belonging

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This research aims to conceptualize the antecedents and consequences of luxury hotel consumers’ sense of belonging (SB). This study incorporates an ‘expectation’ variable into a stimulus-organism-response model to investigate the influence of perceived experiential value on consumers’ satisfaction, SB and behavioural intentions. In total, 489 Taiwanese consumers were recruited, and structural equation modelling was used to examine the proposed model. The results demonstrate that perceived experiential value influences consumers’ satisfaction, which in turn influences their SB. Moreover, an SB can affect consumers’ consumption intentions. Furthermore, expectations positively moderate the relationship between perceived experiential value and consumer satisfaction.
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Keywords: SOR model; expectation; experiential value; luxury hotel; sense of belonging; social identity theory

Document Type: Research Article

Affiliations: 1: 0000000106698188Glasgow Caledonian University 2: 0000000104687274University of Roehampton

Publication date: September 1, 2020

This article was made available online on July 13, 2020 as a Fast Track article with title: "The antecedents and consequences of luxury hotel consumers’ sense of belonging".

More about this publication?
  • Hospitality & Society is an international multidisciplinary social sciences journal focusing upon hospitality and exploring its connections with wider social and cultural processes and structures. The journal welcomes submissions from various disciplines and aims to be an interactive forum expanding frontiers of knowledge and contributing to the literature on hospitality social science. Articles that stimulate debate, discussion and exchange across disciplines are welcomed, as well as review essays or short topical pieces that are provocative and problematic in nature.

    Hospitality & Society is the official journal of the Council for Hospitality Management Education
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