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Do Community Scorecards Enhance the Responsiveness of Government Officials? Evidence from the Implementation of a Development Project in Albania

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Community scorecards are a participatory tool promoted by development agencies to improve the delivery of government services and programs. Yet little is known about their impact on local communities in post-authoritarian contexts. We will investigate the impact of community scorecards on the responsiveness of government officials in the municipality of Elbasan, Albania. Drawing on secondary data and in-depth interviews conducted with members of the citizens' commission, the case study shows that community scorecards do not address the fundamental challenge of contesting government officials and enhancing their responsiveness. Rather, scorecards serve as a tool to bolster officials' agenda. Findings will highlight the limits of implementing a community-based participatory tool in a post-authoritarian context.
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Document Type: Research Article

Publication date: February 1, 2019

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  • Social Development Issues is a refereed journal of the International Consortium for Social Development (ICSD). It is published three times a year in February, July, and November. It serves as a scholarly forum linking multiple disciplines, nations, and cultures. The journal's purpose is to promote consideration of issues that affect social justice as well as the development and well veing of individuals and their communities. The journal is committed to the advancement of social, cultural, political, and economic theories including pollicy and practice (and their interrelationship) within a global context.
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