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A response to ‘Understanding the complexities and challenges of airport performance benchmarking’

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Airport benchmarking is receiving increasing attention by airports, airlines, governments, industry analysts and academic researchers. Recognising the complex nature of airports, most people realise that airport benchmarking is not a precise science, as differing physical characteristics of airports, varying ownership and regulatory frameworks, and disparate business models can all distort comparisons. In particular, it is nearly impossible to measure capital inputs consistently across airports in different countries. However, econometric techniques are available to handle the differences in airport characteristics beyond managerial control. It is important to benchmark airports because airlines, passengers and society need such assessments, and because, as Peter Drucker says, ‘what you cannot measure, you cannot manage’.

Keywords: airport benchmarking; economies of scale; quality of services

Document Type: Research Article

Publication date: January 1, 2009

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  • Journal of Airport Management is the essential professional journal publishing in-depth, peer-reviewed articles and real world case studies on airport management, finance, development, ground-handling, airport-airline relations and regulation - with no advertising or sales pitches.

    Guided by an expert Editorial Board and published in association with Airports Council International, each quarterly 100-page issue publishes original, authoritative articles and case studies written by and for airport managers, ground-handling companies, airlines and regulators, as well as their advisers, service providers, researchers and academics. Each issue provides detailed analysis, new thinking, 'lessons learned' and 'how to' guides from fellow professionals around the world that can be applied in your organisation, plus the latest research in the field.
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