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Sustainable operations management

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Operations management is concerned with creating the value delivered by the organisation and therefore is more directly responsible for how the resources (human,material and energy) are effectively used in this process.

Five performance objectives (cost, quality, speed, dependability and flexibility) (Slack et al. 2012) have traditionally been attributed to the operations function but the cost objective commonly dominates decision-making by encouraging wasteful short-term and local cost-focused decisions at the expense of the other performance objectives. Over the decades industry practice has emerged that has proved effective at reducing this waste by adopting more systems-based approaches centred on reducing variability through quality management, Six Sigma and improving flow (lean thinking) (Womack and Jones 1996; Bicheno and Holweg 2016) and these developments are very well aligned with the sustainability objective commonly being referred to as ‘lean and green’ (Florida 1996; King and Lenox 2001; Piercy and Rich 2014).
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Keywords: responsible business management; sustainability; sustainable management; sustainable marketing; sustainable supply chain

Document Type: Research Article

Publication date: March 17, 2017

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