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Using Total Quality Management (TQM) to Enhance Weekend Student Life

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In order to enhance weekend student life at a public residential institution of more than 5,000 students, a quality improvement team was convened utilizing the analytical and process tools of total quality management (TQM). Comprised of key administrative, faculty and student members, the team was also fully aware of the critical impact the first year had on setting the pattern for students' tenure at the institution. This article is an adaption of the actual report of the quality improvement team. It provides a detailed descriptive example of TQM in one application and the specific analytical and process tools used. The successful outcomes achieved using TQM for enhancing weekend student life to date in this one setting are outlined.
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Document Type: Research Article

Publication date: January 1, 1994

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  • The Journal of The First-Year Experience and Students in Transition is a semiannual refereed journal providing current research on the first college year and other significant student transitions. The primary purpose of the Journal is to disseminate empirical research findings on student transition issues that inform practice in all sectors of postsecondary education, such as explorations into the academic, personal, and social experiences (including outcomes related to success, learning, and development) of students at a range of transition points throughout the college years; transition issues unique to specific populations (e.g., non-traditional, traditional, historically underrepresented students, transfer students, commuters, part-time students); and explorations of faculty development, curriculum, and pedagogical innovations connected to college transitions.
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