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Service Quality and Value Perceptions of the 2014 FIFA World Cup in Brazil

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This study examines the relationships between service quality and value perceptions of the 2014 FIFA World Cup in Brazil, controlling for the consumers' opinion about hosting the event in the country. Data were collected from five cities (n = 3,042), and the results from a structural model indicate that teams, accessibilities, and event atmosphere have a positive influence on hedonic value and utilitarian value, while referees only have a positive impact on hedonic value. In turn, crowd experience has a negative effect on both hedonic and utilitarian value. Additionally, consumers' favorable opinion about hosting the event showed a positive effect on both hedonic and utilitarian value. These findings suggest the need for an appealing ambiance and crowd vigilance to enhance the event's value. In addition, the more people agree with hosting the event in Brazil the greater the value perception, highlighting the importance of explaining the event benefits to the host community.
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Keywords: FIFA WORLD CUP; MAJOR SPORT EVENTS; SERVICE QUALITY; SOCCER; VALUE

Document Type: Research Article

Publication date: May 1, 2017

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  • Event Management, an International Journal, intends to meet the research and analytic needs of a rapidly growing profession focused on events. This field has developed in size and impact globally to become a major business with numerous dedicated facilities, and a large-scale generator of tourism. The field encompasses meetings, conventions, festivals, expositions, sport and other special events. Event management is also of considerable importance to government agencies and not-for-profit organizations in a pursuit of a variety of goals, including fund-raising, the fostering of causes, and community development.
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