Skip to main content
padlock icon - secure page this page is secure

Open Access Voorspelt kwaliteitszorg de prestaties van instellingen voor voortgezet onderwijs?

Download Article:
(HTML 85.4 kb)
(PDF 335.5 kb)

Does quality management predict performance in schools of secondary education?

Much empirical research has demonstrated correlations between Total Quality Management and performance, usually within companies. This article focuses on schools for secondary education in the Netherlands. It researched whether the assessment of their quality management systems by the Inspectorate of Education can predict future financial and operational (educational) performance. This led to the following conclusions. The present method of assessment of the inspectorate covers only three of six relevant dimensions of an assessment model like the Baldrige Criteria for Performance Excellence Framework. Especially the Human Resource Focus is lacking from the assessments. Perhaps because of that, the usefulness of the assessment for the prediction of future results, is limited. Financial results cannot be predicted in this way. With regard to educational results, only the systematic analysis of students’ results has some predictive power.
No References for this article.
No Supplementary Data.
No Article Media
No Metrics

Keywords: TQM; education; inspection; performance; prediction

Document Type: Research Article

Affiliations: Jos Verkroost is co√∂rdinerend inspecteur bij de Inspectie van het Onderwijs en is op 1 juli 2016 gepromoveerd bij prof. dr. G.W.J. Hendrikse, Erasmus Universiteit Rotterdam., Email: [email protected]

Publication date: February 1, 2017

More about this publication?
  • Mens & Maatschappij, opgericht in 1925, stelt zich ten doel sociaalwetenschappelijke kennis te verspreiden die relevant is voor de Nederlandse samenleving. Hiertoe publiceert M&M oorspronkelijke, Nederlandstalige artikelen van auteurs uit alle sociale wetenschappen, ongeacht richting of stroming. M&M kenmerkt zich door: een breed palet aan thema's, representatief voor het hele onderzoeksgebied van de sociale wetenschappen; artikelen waarin de confrontatie wordt gezocht tussen sociaalwetenschappelijke theorie en empirisch onderzoek; een grondige en opbouwende reviewprocedure met oog voor wetenschappelijke kwaliteit en beleidsrelevantie. Behalve reguliere nummers publiceert M&M ieder jaar een themanummer waarin specialisten op uitnodiging van de redactie schrijven over een actueel thema.

    Mens & Maatschappij, founded in 1925, publishes the latest research in the social sciences relevant to Dutch society. To this end M&M publishes original articles in the Dutch language of authors from all social sciences, irrespective of approach. M&M can be characterized by: its broad range of topics, representative for the whole research domain of the social sciences; articles that confront theory with empirical research; a thorough and constructive review process with an eye for scholarly quality and relevance for policy. M&M publishes four issues a year, including a once-yearly special issue in which specialists write extensively about a topical theme, on the invitation of the editorial board.
  • Editorial Board
  • Information for Authors
  • Subscribe to this Title
  • Back Issues, 1925-2000
  • Back Issues, 2001-2008
  • Peer Review, Ethics and Malpractice
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more