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The UX of Banking Application on Mobile Phone for Novice Users

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One of the most prolonging and monotonous procedures entails bank procedures. In most cases, bank users spend much time completing tasks that would otherwise be performed online. It is also evident that with the evolution of technology, significant changes have been felt. For example, May bank came up with its website. With the emergence of Smartphone, the institution has also had to establish its mobile application. The main aim of designing the mobile application has been to attend to the institution’s service users timely. As more and more technologies emerge, developing enterprises have had to keep abreast and the chief motivation has been to steer overall satisfaction among users; relative to the respective applications. This study was based in Sinton and involved 15 performances. The participants engaged in four tasks. From the study’s findings, it is evident that the majority of the participants were satisfied with the application’s functions. Despite this promising outcome, it was established that some participants experienced significant challenges; upon which they had to correct any mistakes that emerged (as the experiment progressed).
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Keywords: Banking; Mobile Application; Novice; UX; Usability

Document Type: Research Article

Affiliations: 1: Ministry of Higher Education and Scientific Research (MOHESR), Baghdad 10001, Iraq 2: Engineering College, University of Information Technology & Communications, Baghdad 00964, Iraq 3: Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia, Kedah 06010, Malaysia 4: Computer Centre, University of Mustansiriyah, 14022, Iraq

Publication date: May 1, 2019

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  • Journal of Computational and Theoretical Nanoscience is an international peer-reviewed journal with a wide-ranging coverage, consolidates research activities in all aspects of computational and theoretical nanoscience into a single reference source. This journal offers scientists and engineers peer-reviewed research papers in all aspects of computational and theoretical nanoscience and nanotechnology in chemistry, physics, materials science, engineering and biology to publish original full papers and timely state-of-the-art reviews and short communications encompassing the fundamental and applied research.
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