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Relational Dimension in SMS Reference

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Messages have a relational dimension. How we present information bring particular relation. Radford (1993, 1996, 1999, 2006) studied the conversation on face-to-face and chat reference services to look up a relational dimension between client and librarian. She built relational facilitators and relational barriers concept in many researches. This research uses Radford’s concept to investigate the context of SMS reference services in Indonesia. Indonesian language that is used by National Library of Indonesia has its own interest. One conversation from SMS transcript underwent in-depth qualitative analysis. Research found that SMS conversation is rich with relational dimension.
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Keywords: Interpersonal Communication; Relational Dimension; SMS Reference

Document Type: Research Article

Affiliations: Department of Library and Information Science, Depok 16424, Republic of Indonesia

Publication date: July 1, 2018

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  • ADVANCED SCIENCE LETTERS is an international peer-reviewed journal with a very wide-ranging coverage, consolidates research activities in all areas of (1) Physical Sciences, (2) Biological Sciences, (3) Mathematical Sciences, (4) Engineering, (5) Computer and Information Sciences, and (6) Geosciences to publish original short communications, full research papers and timely brief (mini) reviews with authors photo and biography encompassing the basic and applied research and current developments in educational aspects of these scientific areas.
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