Employees’ Understanding of HRM Practices in the Hotel Industry
Many approaches have been proposed by HRM experts to assist organizations facing uncertainty in the modern workplace. HRM practices are recognized as an effective tool to guide the attitudes and behavior of employees, especially in the changing business environment. Unfortunately, the gap between the intended and actual performance of employees is still reported in the literature, which indicates the scope of the challenge to explore the HRM black-box and explain the weaknesses of some HRM policies and practices to guide the understanding of employees about the requirements of their job. Three case studies were conducted in the hotel industry to explore the employees’ understanding of the HRM practices. Five HRM practices were identified by employees: recruitment, selection, training, performance management, rewards and benefits. However, the implementation of these practices differs between the hotels thereby resulting in a different understanding among employees. The findings of this study provide insights for top management to improve the effectiveness of the method of communication used to disseminate information about the HRM practices to achieve role consensus among all the organizational members.
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Document Type: Research Article
Affiliations: School of Maritime Business and Management, 21030 Kuala Nerus, Terengganu, Malaysia
Publication date: November 1, 2017
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