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Information Needs, Information Sources and Satisfaction of Migrant Workers in Malaysia: An Exploratory Study

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Inspired by the dearth of study focusing on the information needs of migrant workers in Malaysia, this study was undertaken with the aim to address this gap. A research framework connecting the information needs, information sources being used and personal satisfaction was developed and tested using the data collected through a questionnaire. Based on the analysis of 188 responses, the results showed that the information needs are significantly correlated information sources being used, namely, family, workplace, Internet and service provider. Out of these four sources, the workplace and the internet source are found to have a profound effect on the satisfaction of their information needs. The findings should capture the interest of the authorities concerned to devise strategies for assisting migrant workers in fulfilling their information needs.
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Keywords: Information Needs; Information Sources; Malaysia; Migrant Workers

Document Type: Research Article

Affiliations: Faculty of Information Management, Universiti Teknologi MARA, 40150 Shah Alam, Malaysia

Publication date: April 1, 2017

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  • ADVANCED SCIENCE LETTERS is an international peer-reviewed journal with a very wide-ranging coverage, consolidates research activities in all areas of (1) Physical Sciences, (2) Biological Sciences, (3) Mathematical Sciences, (4) Engineering, (5) Computer and Information Sciences, and (6) Geosciences to publish original short communications, full research papers and timely brief (mini) reviews with authors photo and biography encompassing the basic and applied research and current developments in educational aspects of these scientific areas.
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