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Knowledge Infrastructure, Process, and the Effectiveness of Manufacturing SMEs in Selangor, Malaysia

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This study examines how knowledge management infrastructures in Malaysian manufacturing SMEs affect the SMEs’ ability to process knowledge, which leads to an increase in organizational efficiency. This study employs a cross-sectional design and a quantitative approach. Complete data was collected from 215 mid-level managers from 58 manufacturing SMEs located in Selangor, Malaysia. Findings of this study indicate that the knowledge infrastructure capability has a significant role in the organizations’ ability to process information for better business decisions. In addition, the SMEs’ capacity to process knowledge has a significant positive effect on organizational effectiveness. Manufacturing SMEs must therefore develop an infrastructure to acquire knowledge, and then to process this knowledge for organizational effectiveness.

Keywords: Adaptation; Creation; Knowledge Management; Malaysia; Manufacturer SMEs; Process

Document Type: Research Article

Affiliations: 1: Faculty of Management, Multimedia University, Cyberjaya, Malaysia 2: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Kota Bharu, Malaysia 3: SRM University, India

Publication date: May 1, 2016

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  • ADVANCED SCIENCE LETTERS is an international peer-reviewed journal with a very wide-ranging coverage, consolidates research activities in all areas of (1) Physical Sciences, (2) Biological Sciences, (3) Mathematical Sciences, (4) Engineering, (5) Computer and Information Sciences, and (6) Geosciences to publish original short communications, full research papers and timely brief (mini) reviews with authors photo and biography encompassing the basic and applied research and current developments in educational aspects of these scientific areas.
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