Skip to main content
padlock icon - secure page this page is secure

Performance Excellence in Business: Perspectives of Industrial and Systems Engineering Using Fuzzy ServQual and Structural Equation Modeling (SEM)

Buy Article:

$106.67 + tax (Refund Policy)

First, as background of this paper, PT. Angkasa Pura II as part of Soekarno Hatta International Airport (SHIA) management in Indonesia, has been preparing for Asean Economic Community (AEC) 2015. The objective of this paper is to assess airport performance through evidences that Industrial and System Engineering (SYS Eng) influences mentioned Performance (PER Frm). Second, the method utilizes Structural Equation Modeling (SEM) through interviews, questionnaires, and statistical method as its exposition about SYS Eng that influences Performance. Third, the Result in SEM, represents Validity Test of Indicator, Reliability Test, and Level of Suitability Model. Fourth, as Conclusion, SYS Eng influences Performance of 0.81 Level. That influence level is acceptable level and proven by results of SEM Model by its Variables of SE and Performa; Constructs and Questionnaires. Those results are beneficial for SHIA and larger audience as benchmark and future research. Thus, this paper achieves its objectives to assess airport performance.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Document Type: Research Article

Publication date: April 1, 2015

More about this publication?
  • ADVANCED SCIENCE LETTERS is an international peer-reviewed journal with a very wide-ranging coverage, consolidates research activities in all areas of (1) Physical Sciences, (2) Biological Sciences, (3) Mathematical Sciences, (4) Engineering, (5) Computer and Information Sciences, and (6) Geosciences to publish original short communications, full research papers and timely brief (mini) reviews with authors photo and biography encompassing the basic and applied research and current developments in educational aspects of these scientific areas.
  • Editorial Board
  • Information for Authors
  • Subscribe to this Title
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more