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Publisher: Westburn Publishers Ltd

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Volume 13, Number 2, Summer 2013

Editorial
pp. 101-102(2)
Author: Egan, John

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Attitudinal loyalty, behavioural loyalty and social media: An introspection
pp. 125-141(17)
Authors: Hawkins, Kerrie; Vel, Prakash

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Mobile payment adoption: Classification and review of the extant literature
pp. 167-190(24)
Authors: Slade, Emma L.; Williams, Michael D.; Dwivedi, Yogesh K.

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Learning customer service from real life situations
pp. 191-205(15)
Authors: Bhattacharya, Kaushik; Datta, Biplab

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SME buying behaviour: Literature review and an application agenda
pp. 207-227(21)
Authors: Ozmen, Emre S.; Oner, M. Atilla; Khosrowshahi, Farzad; Underwood, Jason

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