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Barriers to segmentation implementation in money laundering detection

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This paper examines the barriers hindering the implementation of segmentation solutions in a dynamic, fragmented market characterised by secrecy and ambiguity: money laundering detection in the UK financial services industry. Building on published evidence and findings from an in-depth case study, the paper identifies three categories of implementation obstacles: those emerging from the nature of the application, those concerning the particular organisational circumstances and those emerging from individuals' mental schemas. It is also noted that, in sequential applications, agents intervening in the process may act as gatekeepers and in this way influence the overall performance of the segmentation solution. The findings from this paper inform the development of a diagnosis tool of relevance to practitioners. The paper validates previous research on segmentation barriers, while pointing to the role of cognitive factors in implementation.
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Keywords: COGNITION; FINANCIAL SERVICES; IMPLEMENTATION BARRIERS; MONEY LAUNDERING; SEGMENTATION

Document Type: Research Article

Publication date: May 1, 2008

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