EUM-based Performance Measurement System: A Case Study
The Napa Sanitation District developed a new Performance Measurement Report for use by its Board of Directors to evaluate objectively the utility's performance. The District used the Ten Attributes of Effectively Managed Water Sector Utilities found in the Effective Utility Management (EUM) Primer as a framework for the report. NSD developed a quick assessment tool to rate the District's performance on individual measures as satisfactory or unsatisfactory and developed summary tables to help readers quickly assess the District's overall performance. The District reports several “lessons learned” from the experience, including ways that it adapted the EUM framework to meet its particular circumstances and incorporate the measures into the District's Strategic Plan and annual budget document.
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Document Type: Research Article
Publication date: 01 January 2012
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