Skip to main content
padlock icon - secure page this page is secure

Enhancing service development and service delivery through co-design

Buy Article:

$32.00 + tax (Refund Policy)

Co-design has the potential to help voluntary organisations deliver better services, since it encourages users to co-create services that will be delivered to them. However, the extent of co-design practice in the voluntary sector is unknown. Thus, our research investigated the current state of knowledge of co-design in this sector. A mixed-methods approach, including an online survey and interviews, was employed. The results showed that levels of understanding of co-design among respondents varied greatly. While some participants have successfully applied co-design, others have not heard of it. Iterative prototyping, which is a central feature of most design approaches, was rarely applied by voluntary organisations when designing services. Where organisations were making use of designers, this tended to be in specialist domains, for example web design, but emerging disciplines such as service design were unfamiliar to most respondents. Lack of awareness and understanding may be a major reason for the slow adoption of this approach.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Keywords: CO-DESIGN; SERVICE DELIVERY; SERVICE DEVELOPMENT; USER PARTICIPATION

Document Type: Research Article

Affiliations: 1: Email: [email protected] 2: Email: [email protected]

Publication date: March 2015

More about this publication?
  • Voluntary Sector Review publishes high-quality, peer-reviewed, accessible papers on third sector research, policy and practice. It is an invaluable cutting-edge resource for all those researching or working in the fast-growing voluntary, community and wider third sectors.

    The journal covers the full range of issues relevant to voluntary sector studies, including: definitional and theoretical debates; management and organisational development; financial and human resources; philanthropy; volunteering and employment; regulation and charity law; service delivery; civic engagement; industry and sub-sector dimensions; relations with other sectors; social enterprise; evaluation and impact. Voluntary Sector Review covers voluntary sector studies from a variety of disciplines, including sociology, social policy, politics, psychology, economics, business studies, social anthropology, philosophy and ethics. The journal includes work from the UK and Europe, and beyond, where cross-national comparisons are illuminating. With dedicated expert policy and practice sections, Voluntary Sector Review also provides an essential forum for the exchange of ideas and new thinking.

    Rigorous and stimulating, Voluntary Sector Review is an indispensable tool for everyone who values empirically-grounded, theoretically-informed and policy-relevant reviews of the future direction of the voluntary sector.

    Editors: Nick Acheson (Trinity College, University of Dublin, Ireland), Bernard Harris (University of Strathclyde, UK), Rob Macmillan, (University of Birmingham, UK)

    The journal is published in association with the Voluntary Sector Studies Network (VSSN) and a print copy of the journal is a membership benefit.

  • Editorial Board
  • Information for Authors
  • Subscribe to this Title
  • Policy Press journals homepage
  • Voluntary Sector Review fast track articles
  • Free trial to Voluntary Sector Review
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
UA-1313315-21
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more