ON-LINE AUTOMATIC HELP GENERATION SYSTEMS
The design of good user interfaces enhances the acceptance and use of computers, basically in environments in which their users are not familiar with computers. In this paper we concentrate on the design and development of intelligent interaction systems that provide active context-sensitive assistance to the user. We seek a compromise solution between development simplicity and power. To reach this objective, we propose the application of techniques from knowledge engineering to the development of active on-line assistance systems, establishing total independence between the knowledge on the interaction domain, the data, and the control of the communication acts.
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