In complex work environments, the occurrence of novel system states represents a particular challenge for the design of training. This article is concerned with the use of heuristic rules to prepare operators for the management of unfamiliar fault states. An experiment was carried out to examine the effects of heuristic rule training on operator performance and system management behaviour. Thirty-nine trainee operators from the chemical industry took part in the study. They were trained for 4 h on a PC-based simulation of a process control task. Operators in the experimental group received training on heuristic rules while operators in the control group did not. One week later the operators participated in a 70-min testing session. While the results showed that heuristic rules training led to better diagnostic performance, it was also associated with increased operator fatigue and impaired secondary task performance. The implications of the findings for using heuristic rule training are discussed.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
Document Type: Research Article
Department of Psychology, University of Fribourg, Fribourg, Switzerland
Research Institute for Organizational Psychology, University of St. Gallen, St. Gallen, Switzerland
July 1, 2008
More about this publication?