@article {de Jong:2012:0049-3155:177,
author = "de Jong, Menno D.T.",
title = "The World of Intriguing and Beautiful Instructions",
journal = "Technical Communication",
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@article {Beldad:2012:0049-3155:179,
author = "Beldad, Ardion and Steehouder, Michaël",
title = "Not That Button but the Other: Misunderstanding and Non-understanding in Helpdesk Encounters Involving Nonnative English Speakers",
journal = "Technical Communication",
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@article {Swarts:2012:0049-3155:195,
author = "Swarts, Jason",
title = "New Modes of Help: Best Practices for Instructional Video",
journal = "Technical Communication",
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@article {Meloncon:2012:0049-3155:207,
author = "Meloncon, Lisa",
title = "Current Overview of Academic Certificates in Technical and Professional Communication in the United States",
journal = "Technical Communication",
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@article {Stokes:2012:0049-3155:223,
author = "Stokes, Karina",
title = "Modality Approach to Successful Grant Writing",
journal = "Technical Communication",
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number = "3",
year = "2012",
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@article {:2012:0049-3155:238,
title = "Book Reviews",
journal = "Technical Communication",
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@article {:2012:0049-3155:36E,
title = "Recent & Relevant",
journal = "Technical Communication",
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