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@article {Hayhoe:2000:0049-3155:289,
author = "Hayhoe, George F.",
title = "Useful Research Is No Myth",
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@article {Hart:2000:0049-3155:291,
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title = "Developing Heuristics for Web Communication: An Introduction to This Special Issue",
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title = "Characterizing Web Heuristics",
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title = "Role Playing on the Web: Guidelines for Designing and Evaluating Personas Online",
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@article {Farkas:2000:0049-3155:341,
author = "Farkas, David K. and Farkas, Jean B.",
title = "Guidelines for Designing Web Navigation",
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@article {Spyridakis:2000:0049-3155:359,
author = "Spyridakis, Jan H.",
title = "Guidelines for Authoring Comprehensible Web Pages and Evaluating Their Success",
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title = "Guidelines for Designing and Evaluating the Display of Information on the Web",
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title = "Guidelines for Web Data Collection: Understanding and Interacting with Your Users",
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@article {Murphy:2000:0049-3155:411,
author = "Murphy, Avon J.",
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@article {Ray:2000:0049-3155:438,
author = "Ray, Deborah S. and Ray, Eric J.",
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