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title = "Unhelpful Help; Value Added; Ambiguous Cover Art ",
journal = "Technical Communication",
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@article {Hayhoe:2000:0049-3155:151,
author = "Hayhoe, George F.",
title = "What Do Technical Communicators Need to Know?",
journal = "Technical Communication",
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@article {Albers:2000:0049-3155:161,
author = "Albers, Michael J.",
title = "Information Design: An Introduction to This Special Section",
journal = "Technical Communication",
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@article {Redish:2000:0049-3155:163,
author = "Redish, Janice C. (Ginny)",
title = "What Is Information Design?",
journal = "Technical Communication",
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number = "2",
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@article {Taylor:2000:0049-3155:167,
author = "Taylor, Conrad",
title = "Information Design: A European Perspective",
journal = "Technical Communication",
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year = "2000",
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@article {Gribbons:2000:0049-3155:169,
author = "Gribbons, William",
title = "Academic Programs in Information Design: The Bentley College Approach",
journal = "Technical Communication",
volume = "47",
number = "2",
year = "2000",
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@article {Albers:2000:0049-3155:170,
author = "Albers, Michael J. and Lisberg, Beth Conney",
title = "Information Design: A Bibliography",
journal = "Technical Communication",
volume = "47",
number = "2",
year = "2000",
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@article {Zimmerman:2000:0049-3155:177,
author = "Zimmerman, Beverly B. and Schultz, Jessica R.",
title = "A Study of the Effectiveness of Information Design Principles Applied to Clinical Research Questionnaires",
journal = "Technical Communication",
volume = "47",
number = "2",
year = "2000",
itemtype = "article",
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@article {van der Meij:2000:0049-3155:195,
author = "van der Meij, Hans",
title = "Examining the Relationship Between Quality Writing and Quality Reading",
journal = "Technical Communication",
volume = "47",
number = "2",
year = "2000",
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@article {Mazur:2000:0049-3155:205,
author = "Mazur, Beth",
title = "Revisiting Plain Language",
journal = "Technical Communication",
volume = "47",
number = "2",
year = "2000",
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@article {Jackson:2000:0049-3155:212,
author = "Jackson, Lisa Ann",
title = "The Rhetoric of Design: Implications for Corporate Intranets",
journal = "Technical Communication",
volume = "47",
number = "2",
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@article {Ulijn:2000:0049-3155:220,
author = "Ulijn, Jan M. and St.Amant, Kirk",
title = "Mutual Intercultural Perception: How Does It Affect Technical Communication?Some Data from China, the Netherlands, Germany, France, and Italy",
journal = "Technical Communication",
volume = "47",
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@article {Shroyer:2000:0049-3155:238,
author = "Shroyer, Roberta",
title = "Actual Readers Versus Implied Readers: Role Conflicts in Office 97",
journal = "Technical Communication",
volume = "47",
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@article {Murphy:2000:0049-3155:241,
author = "Murphy, Avon J.",
title = "BOOK REVIEWS",
journal = "Technical Communication",
volume = "47",
number = "2",
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@article {Reaves:2000:0049-3155:256,
author = "Reaves, Rita",
title = "RECENT AND RELEVANT",
journal = "Technical Communication",
volume = "47",
number = "2",
year = "2000",
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@article {Ray:2000:0049-3155:264,
author = "Ray, Deborah S. and Ray, Eric J.",
title = "Network Security and Technical Communicators: Background, Risks, and Responsibilities",
journal = "Technical Communication",
volume = "47",
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year = "2000",
itemtype = "article",
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