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Multilevel social predictors of employee feedback-seeking behavior: A cost–benefit perspective

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In this study, we examined the two distinct dimensions of feedback-seeking behavior (FSB), namely, feedback-seeking frequency and feedback-seeking breadth. We focused on work team properties and team members’ social characteristics, and identified the multilevel social contextual predictors for each FSB dimension in an organizational team setting. Participants were 187 employees in 45 work teams in various industries in South Korea. Results show that feedback-seeking frequency was significantly positively related to three individual or team characteristics (i.e., emotional competence, team reflexivity, and task interdependence), but feedback-seeking breadth was significantly positively related to only one dimension, team reflexivity. Our findings provide an understanding of the multilevel emergent process of FSB in work teams, and the impact of the multilevel antecedents on the two FSB dimensions. Theoretical and practical implications are discussed.

Keywords: emotional competence; feedback-seeking behavior; organizational team setting; task interdependence; team reflexivity

Document Type: Research Article

Affiliations: 1: School of Business, Nanjing University 2: Foster School of Business, University of Washington 3: Hana Institute of Finance 4: College of Business Administration, Seoul National University 5: College of Business Administration, Sejong University

Publication date: February 27, 2019

This article was made available online on January 23, 2019 as a Fast Track article with title: "Multilevel social predictors of employee feedback-seeking behavior: A cost–benefit perspective".

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