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Consequences of Family Interference with Work: The Roles of Emotional Exhaustion, Service Sabotage, and Negative Affectivity

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Drawing upon the conservation of resources theory and displaced aggression perspective, in this research our aim was to study the consequences of family interference with work (FIW) in a service setting. We examined the influence of FIW on service sabotage via the mechanism of emotional exhaustion, and the role of employees' negative affectivity as a boundary condition. Based on 2 waves of data collected from 132 Chinese employees working in a call center, results showed a positive relationship between FIW and service sabotage, and emotional exhaustion acted as a mediator in this relationship. Theoretical and practical implications are discussed.
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Keywords: CALL CENTER; EMOTIONAL EXHAUSTION; FAMILY INTERFERENCE WITH WORK; NEGATIVE AFFECTIVITY; SERVICE SABOTAGE; WORK-FAMILY CONFLICT

Document Type: Research Article

Publication date: November 1, 2014

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