Skip to main content
padlock icon - secure page this page is secure

Passengers' Perceived Service Quality of City Buses in Taipei: Scale Development and Measurement

Buy Article:

$55.00 + tax (Refund Policy)

To understand fully passengers' perceptions and expectations of the bus service quality in Taipei, business managers and governmental agencies must seek a proper scale that can reflect passengers' opinions accurately. This study develops and tests a service quality scale designed for a city bus transit system in Taipei. Churchill's paradigm and a focus group interview were combined into a multistage scale development procedure. Based on the procedure, Taipei city buses were selected as the example, for which a service quality scale was developed. The final scale contains four dimensions and 20 items. These four dimensions are ‘interaction with passengers', ‘tangible service equipment', ‘convenience of service' and ‘operating management support'. Finally, the results of scale development and the managerial applications of the service quality scale for the city transit system are discussed.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Document Type: Research Article

Affiliations: 1: Department of Shipping and Logistics Management, Kainan University, Taiwan 2: Department of Transportation Technology and Management, National Chiao Tung University, Taiwan

Publication date: September 1, 2006

More about this publication?
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more