Skip to main content
padlock icon - secure page this page is secure

Six reasons why supply‐oriented indicators systematically overestimate service quality in public transport

Buy Article:

$55.00 + tax (Refund Policy)

Supply-oriented measures of quality lead to a systematic overestimate of quality as experienced by travellers in public transport. An example is a train with an average occupation rate for seats being 50%, where, nevertheless, the occupation rate observed by travellers is much higher when some parts of the trajectory are busy. Similar examples are discussed for waiting times at stops, probabilities of arriving in time, probabilities of getting a connection and walking distances to bus stops. A plea is then made for putting more effort in measuring demand-oriented quality measures.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Document Type: Research Article

Affiliations: Vrije Universiteit, Amsterdam, the Netherlands

Publication date: May 1, 2005

More about this publication?
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more