Citizens' involvement and the representation of passenger interests in public transport: Dimensions of a long‐neglected area of transport planning and policy with case studies from Germany
Unlike many other industries, public transport is dominated by monopoly conditions and there is a strong political influence on the service provided. The traditional position of its users has also been weak where private enterprise plays a greater role. The paper analyses users' role in this sector and proposes to allocate their interests to the political, planning, provision and customer service levels. Suggestions for user representation and involvement are discussed. Experience to date suggests that competition ‘for the market' also encourages a better provision for passengers' needs, although the political influence is also likely to remain strong in the future.
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