ISSN 0264-2069 (Print); ISSN 1743-9507 (Online)
Publisher: Routledge, part of the Taylor & Francis Group
The two-way integration between manufacturing and services pp. 337-357(21) Authors: Di Berardino, Claudio; Onesti, Gianni
How different advertising formats and calls to action on videos affect advertising recognition and consequent behaviours pp. 358-379(22) Authors: Chen, Tser-Yieth; Yeh, Tsai-Lien; Chang, Chin-I
Enabling customer satisfaction in call center teams: the role of transformational leadership in the service-profit chain pp. 380-393(14) Authors: Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab
TMX, social loafing, perceived accountability and OCB pp. 394-414(21) Authors: Dai, You-De; Hou, Yu-Hsiang; Wang, Ching-Hua; Zhuang, Wen-Long; Liu, Ying-Chan
The service smile chain: linking leader emotions to customer outcomes pp. 415-435(21) Authors: Liu, Xiao-Yu; Liu, Yongmei
Conceptualization and assessment of E-service quality for luxury brands pp. 436-470(35) Authors: Kim, Jung-Hwan; Kim, Minjeong