ISSN 0264-2069 (Print); ISSN 1743-9507 (Online)
Publisher: Routledge, part of the Taylor & Francis Group
Using triangulation to assess and identify successful services brands pp. 5-21(17) Authors: de Chernatony, Leslie; Drury, Susan; Segal-Horn, Susan
A comparative study of innovation behaviour in Singapore's KIBS and manufacturing firms pp. 23-42(20) Authors: Wong, Poh Kam; He, Zi-Lin
Customer perceptions of service dimensions: American and Asian perspectives pp. 43-59(17) Authors: Cunningham, Lawrence; Young, Clifford; Lee, Moonkyu
Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes pp. 61-81(21) Authors: Sigala, Marianna; Jones, Peter; Lockwood, Andrew; Airey, David
Trust as a key factor in successful relationships between consumers and retail service providers pp. 83-101(19) Authors: Casielles, Rodolfo Váquez; Álvarez, Leticia Suárez; Martín, Ana María Díaz
Emotional labour and surplus value: the case of holiday 'reps' pp. 103-116(14) Authors: Constanti, Panikkos; Gibbs, Paul
Equity ownership and management control in Sino-foreign joint venture hotels pp. 117-133(17) Authors: Wong, Michael; Luk, Sherriff; Li, Stephen