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Publisher: Routledge, part of the Taylor & Francis Group

Volume 20, Number 2, April 2000

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Great Expectations: Benchmarking for Best Value
pp. 21-26(6)
Authors: Bowerman, Mary; Ball, Amanda

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The Role of Leadership in the Modernization and Improvement of Public Services
pp. 35-40(6)
Authors: Hartley, Jean; Allison, Maria

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Creativity, Leadership and Change
pp. 41-46(6)
Author: Bichard, Michael

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Social Exclusion—New Language, New Challenges for Local Authorities
pp. 55-60(6)
Authors: Geddes, Mike; Root, Amanda

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Activity-Based Costing in Universities—Five Years On
pp. 61-68(8)
Authors: Cropper, Paul; Cook, Roger

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