There is little research on the emotions expressed by wine estate websites and whether the emotions conveyed are related to or can significantly predict the positive or negative sentiment articulated by these websites. In order to examine the emotions and sentiment of wine estate websites,
content from the websites of 10 wine estates from 5 countries well known for their diverse and high-quality wines (South Africa, Australia, New Zealand, France, the USA) were selected and analyzed using IBM’s Watson. IBM’s Watson assessed the emotions and sentiment expressed on
each website, and an output was then used in a multiple regression analysis with emotions predicting sentiment. The findings show that emotions are not related significantly to the overall sentiment on the winery websites. Finally, this research shows how wine estates and wine marketers can
test whether the content of their websites mirrors the emotions that they desire to express to consumers and visitors, which can assure that appropriate expectations are set for the consumption experience.
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Wine estate websites;
Document Type: Research Article
Beedie School of Business, Simon Fraser University, Vancouver, Canada
Department of Industrial Economics and Management, Royal Institute of Technology (KTH), Stockholm, Sweden
Department of Corporate Communication, University of Malta, Msida, Malta
Publication date: January 2, 2018
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