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Managing change in the financial services industry

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This paper describes some of the forces and trends leading to changes in the financial services industry and the problems management has in confronting them. It suggests a methodology for managers to assess the importance of the trends, and some factors to which senior management should give attention if they are to steer their companies successfully through these changes.
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Keywords: banking; business models; currencies; demography; financial services; globalisation; life insurance; mergers and acquisitions; pensions; regulation; risk; senior management

Document Type: Regular Paper

Publication date: August 1, 2002

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