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On the service frontline: Israeli Arab-Palestinian men in a call-center

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Intersectionality is applied to gender-occupation-minority inconsistent hierarchies, to as to explore the workplace-experience of Israeli Arab-Palestinian men service workers and unveil the multiple-geographies it contains. In-depth semi-structured interviews with 24 suchlike men emphasize complexity as the key feature of their intersectional experience. Whereas masculinity and Israeli-Palestinianess are forged against the feminine and Israeli-Jewishness Others, service work is de-feminized and restructured as a welcome modern development whose traditional Other is cherished. The disadvantages of their national-minority status are compensated by cross-national amity and routine occupational practices in the modern workplace, whereby some of their Othering markers are prized. The national difference appears as a multiple-discursive resource which mainly separates the ethnic component from the political one by which the effects of gender, modern work and class structure, weaken. Four geographies, periphery, home-work links, the sociability of the place of work and the MENA world-region are identified, suggesting that geography is integral to the intersectional experience.
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Keywords: Arab-Palestinian citizens; Israel; intersectionality; masculinity; service work

Document Type: Research Article

Affiliations: Faculty of Social Welfare and Health Sciences, Department of Human Services, University of Haifa, Mount Carmel, 3498838, Israel

Publication date: February 1, 2019

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