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Outcome‐focused Management in the United Kingdom

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In 1998, the Government of the United Kingdom conducted a Comprehensive

Spending Review which examined the resources allocated to each area of spending,

and for the first time decided on and published the service improvements

and reforms required in return for the resources allocated to departments'

expenditure programmes. These requirements were set out in Public Service

Agreements (PSAs) for every central government department published in

December 1998.  Each PSA sets out the aim and objectives of each department as

well as performance targets, including measures of operations and outcomes. The

government's second spending review in 2000 resulted in revised PSAs, and

excluded those expenditure programmes for which the Scottish Parliament and

the Welsh Assembly have executive responsibility following the devolved constitutional

arrangements.
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Document Type: Review Article

Publication date: May 1, 2002

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