Journal of Service Management

Enhancing theory development in service research
pp. 2-8(7)
Authors: Brodie, Roderick J.; Gustafsson, Anders

Developing service research – paving the way to transdisciplinary research
pp. 9-20(12)
Authors: Gustafsson, Anders; Högström, Claes; Radnor, Zoe; Friman, Margareta; Heinonen, Kristina; Jaakkola, Elina; Mele, Cristina

Linking service design to value creation and service research
pp. 21-29(9)
Authors: Tor Wallin Andreassen Center for Service Innovation (CSI), Norwegian School of Economics, Bergen, Norway; Kristensson, Per; Line Lervik-Olsen Norwegian Business School, Oslo, Norway AND Center for Service Innovation (CSI), Norwegian School of Economics, Bergen, Norway; Parasuraman, A; McColl-Kennedy, Janet R; Edvardsson, Bo; Colurcio, Maria

Reflections on context in service research
pp. 30-36(7)
Authors: Voss, Chris; Perks, Helen; Sousa, Rui; Witell, Lars; Wünderlich, Nancy V.

Building on the past: advancing theory in services through meta-analysis
pp. 37-42(6)
Authors: Orsingher, Chiara; Hogreve, Jens; Ordanini, Andrea

Billions of impoverished people deserve to be better served
pp. 43-55(13)
Authors: Fisk, Raymond P P.; Anderson, Laurel; Bowen, David E.; Gruber, Thorsten; Ostrom, Amy; Patrício, Lia; Javier Reynoso EGADE Business School, Monterrey Institute of Technology (ITESM), Monterrey, Mexico; Sebastiani, Roberta