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Home / International Journal of Quality and Service Sciences, Volume 5, Number 4

Publisher: Emerald Group Publishing Limited

Volume 5, Number 4, 2013

Can emotional scaling methods improve quality in services?
pp. 364-381(18)
Authors: Longbottom, David; Modjahedi, Amir

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A model of the perception gap between different actors
pp. 382-394(13)
Authors: Kanno, Taro; Furuta, Kazuo; Chou, Tsai-Hsuan

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Competitive strategy: the link between service characteristics and customer satisfaction
pp. 395-414(20)
Author: Miles, Patti Collett

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Critical factors of service quality in a graduate school of Malaysia
pp. 415-431(17)
Authors: Manaf, Noor Hazilah Abd; Ahmad, Khaliq; Ahmed, Selim

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