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Reviewing a service - discovering the unwritten rules

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In our previous article we looked at the history of quality development and discussed how the implementation of clinical governance provides the opportunity to begin the cultural shift necessary to underpin quality in the modern NHS. This article begins an explanation of the model of quality improvement followed by delegates to the Clinical Governance Development Programme by looking at the service review process delegate teams undertake.
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Keywords: Clinical Governance; Health Care; National Health Service

Document Type: Research Article

Publication date: April 1, 2000

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