Reference Services Review

Services in a (post)Google world
pp. 7-9(3)
Author: Arndt, Theresa S.

What net generation students really want: Determining library help-seeking preferences of undergraduates
pp. 10-27(18)
Author: Ismail, Lizah

Why and how to mystery shop your reference desk
pp. 28-43(16)
Authors: Kocevar-Weidinger, Elizabeth; Benjes-Small, Candice; Ackermann, Eric; Kinman, Virginia R.

Reference models in the electronic library: The Miller Learning Center at the University of Georgia
pp. 44-56(13)
Authors: Barratt, Caroline Cason; Acheson, Phoebe; Luken, Emily

The Research Center: creating an environment for interactive research consultations
pp. 57-70(14)
Authors: Meyer, Erin; Forbes, Carrie; Bowers, Jennifer

Reference service without the desk
pp. 71-80(10)
Author: Arndt, Theresa S.

Reference at the commons: a case study
pp. 81-89(9)
Authors: Lee, Marta; Ritterbush, Jon; Sivigny, Robert

Peer reference redefined: new uses for undergraduate students
pp. 90-107(18)
Authors: Faix, Allison I.; Bates, Margaret H.; Hartman, Lisa A.; Hughes, Jennifer H.; Schacher, Casey N.; Elliot, Brooke J.; Woods, Alexander D.

The @One service environment: information services for and by the millennial generation
pp. 108-124(17)
Authors: Zink, Steven D.; Medaille, Ann; Mundt, Madeline; Colegrove, Patrick T.; Aldrich, Duncan

Becoming a renaissance reference librarian in academe: Attitudes toward generalist and subject specific reference and related profession development
pp. 125-151(27)
Authors: Smith, Debbi A.; Oliva, Victor T.

Web 2.0 for reference services staff training and communication
pp. 152-157(6)
Author: Currie, Jane P.

Pecha Kucha: using "lightning talk" in university instruction
pp. 158-167(10)
Authors: Klentzin, Jacqueline Courtney; Paladino, Emily Bounds; Johnston, Bruce; Devine, Christopher

Assessing the assessment: how institutions administered, interpreted, and used SAILS
pp. 168-186(19)
Authors: Lym, Brian; Grossman, Hal; Yannotta, Lauren; Talih, Makram