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Publisher: Emerald Group Publishing Limited

Volume 7, Number 4, 2004

Customer and company voices in e-commerce: a qualitative analysis
pp. 243-249(7)
Authors: McLean, Rachel; Blackie, Nigel M.

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Channel benefits portfolio management in the eBusiness era
pp. 257-264(8)
Authors: Louvieris, Panos; Oppewal, Harmen

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V2C activity on a local level: qualitative cases ‐ Tampere and Silicon Valley
pp. 265-273(9)
Authors: Jungman, Hannu; Seppä, Marko

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Enhancing customer service and organizational learning through qualitative research
pp. 284-292(9)
Authors: Trim, Peter R.J.; Lee, Yang-Im

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